What are WOW’s shipping options?

We'll ship out the order within 2-3 business days. And the delivery normally takes 7-20 business days to arrive. Expedited shipping times do not apply.

How do I get free shipping?

For orders over 100 USD, we only provide free shipping for certain regions, such as Asian countries, some European countries, the United States and Australia.

Your shipping charges will be calculated automatically when check out.

Where is my WOW order?

Trace your order here.

From the logistics track map, you can see which carrier is delivering your package and where your package is currently located

Can I cancel or change my order?

Before an order is shipped, you can contact us to cancel it anytime. If your order has been shipped, it is recommended that you can place a new order for correct items. And please do return refund process when it is delivered.

Can I change my size or shipping address for my order?

Before an order is shipped, you can contact us to change size or address anytime.

If your order has been shipped, we have to let carrier intercept your shipment and then change the size or address for you. Please noted that the delivery time of your order will be delayed due to this issue.

How do I find the right size and fit?

If you never wear WOW shoes earlier, please check our size chart and refer to your foot length to choose the right size.

We suggest ordering half size up than usual.

What is WOW's return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Go to our return policy here.

How do I return my order?

Return procedures

1.Please contact us at support@wayofwade.com previously if you want to return an item. Please do not send it back without contacting us.

2.We’ll send a return label with shipping address and instructions (US only). 

3.Customer send the package to us. 

4.After our warehouse receives and evaluates the item (unworn or unused, with tags, and in its original packaging.), the refund will be initiated.

5.If the refund is approved, then it will be processed and a credit will automatically be applied to the customer's credit card or original payment method around 10 business days. 

How do I get newest sneaker releases?

All of WOW products only have limited quantity and will sell out fast. Follow the steps below to ensure you can snap up your favorite products.

1.Join us to become WOW membership. Our membership often can receive email notification for trending shoes, new collections and new releases.

2.Follow us @WayofWade in Facebook, Twitter and Instagram: Stay up-to-date with our latest news.

3.Keep an eye on our latest news in our homepage, set an calender for release date.

How to get a chance to promote WOW products?

If you’re a influencer in social media and want to become a representative of WOW product, please email: info@wayofwade.com