FAQ

We'll ship out the order within 2-3 business days. And the delivery normally takes 7-20 business days to arrive. Please know expedited shipping times do not apply.

For orders over 100 USD, we only provide free shipping for certain regions, such as Asian countries, some European countries, the United States and Australia.

Your shipping charges will be calculated automatically when check out.

Trace your order here.

From the logistics track map, you can see which carrier is delivering your package and where your package is currently located

Before an order is shipped, you can contact us to cancel it anytime. If your WOW order has been shipped, it is recommended that you can place a new order for correct items. And please decline the package or do return refund process when it is delivered.

Before an order is shipped, you can contact us to change size or address anytime.

If your WOW order has been shipped, we have to let carrier intercept your shipment and then change the size or address for you. Please noted that the delivery time of your order will be delayed due to this issue.

If you never wear WOW shoes earlier, please check our size chart and refer to your foot length to choose the right size.

We suggest ordering half size up than usual.

The size is in US size. Here is the size chart for your reference.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Go to our return policy here.

Return procedures

1.Please contact us at support@wayofwade.com previously if you want to return an item. Please do not send it back without contacting us.

2.We’ll send a return label with shipping address and instructions. 

3.Customer send the package to us. 

4.After our warehouse receives and evaluates the item (unworn or unused, with tags, and in its original packaging.), the refund will be initiated.

5.If the refund is approved, then it will be processed and a credit will automatically be applied to the customer's credit card or original payment method around 10 business days. 

When you send returns to our warehouse, we will initiate a refund to your original payment account within 15 days. If you don’t receive your refund for a long time, please contact us first before make a chargeback.

When you become one of WOW family, you will get latest news, new releases and stock notification. You will enjoy all the benefits first than others. Join free

All of WOW products only have limited quantity and will sell out fast. Follow the steps below to ensure you can snap up your favorite products.

1.Join us to become WOW membership. Our membership often can receive email notification for trending shoes, new collections and new releases.

2.Follow us @WayofWade in Facebook, Twitter and Instagram: Stay up-to-date with our latest news.

3.Keep an eye on our latest news in our homepage, set an calender for release date.

If you’re a influencer in social media and want to become a representative of WOW product, please email: info@wayofwade.com

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