FAQ

Free shipping is available on orders of USD $110 or more.

Click the user icon on the top right of Wade Official homepage, log into your Team Wade account, and all your orders will be displayed in “My Orders” category. If you have any questions, please do not hesitate to contact us at support@wayofwade.com.  

Before your order is shipped, you can contact us at support@wayofwade.com to cancel it at any time. If your order has already shipped, we are unable to make any changes to it. We recommend placing a new order for the correct items and returning the original package to us upon receipt to receive your refund.

Before your order is shipped, you can contact us at support@wayofwade.com to change the size or address at anytime. If your order has been shipped out, we will work with the carrier to intercept the package and arrange a new delivery with the updated information. Please note that this may delay your delivery.

Expedited shipping is currently available for orders shipping to the United States, Canada, and Australia.

If your order has not shipped yet, we cannot directly change the shipping method due to system limitations. The original order would need to be cancelled, and a new order placed with expedited shipping. Please contact support@wayofwade.com if you would like to request this option.

If your order has already shipped, the shipping method cannot be changed.

Sizing varies by model. Please check the fit recommendation on each product page and refer to our Size Guide before ordering. If you cannot decide or need assistance, please do not hesitate to contact us at support@wayofwade.com.

Way of Wade offers a 60-day return policy, which means consumers can request a return or warranty within 60 days after receiving the items.

To be eligible for a return, all items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that items sent back to us without first requesting a return will not be accepted. To contact us, send an email at support@wayofwade.com.

Please contact us at support@wayofwade.com previously if you want to return an item. You can submit a return request directly from your order page or through our Way of Wade Returns Center.

For customers in the mainland U.S., Canada, the U.K., EU, or Australia, we will provide a return label and return instructions. Due to system limitations, customers outside these regions must arrange and cover the return shipping costs themselves.

*Please do not send any items back without contacting us first. For returns not related to product quality issues, customers are responsible for all return shipping costs.

For upcoming product launches, we suggest you stay tuned with our official account, @wayofwade, on social media platforms, such as Instagram, Facebook, and Tiktok. We also send emails to Team Wade members on upcoming release a few days before the release date.

If you’re an influencer on social media platforms, and look forward to developing collaboration or cooperation relationships with us, please contact us at info@wayofwade.com